Refund and Returns Policy for Stelebo Online Stores
At Stelebo Online Stores, we value our customers and aim to provide quality products and services. This policy explains how refunds and returns are handled.
Returns
Customers may request a return if a product received is damaged, defective, or significantly different from the description on our website. Requests must be made within 48 hours of delivery.
Items eligible for return must be unused and, where applicable, in their original packaging.
Refunds
Once a return request is approved and the item is received (if required), refunds will be processed within 5–10 business days. Refunds will be issued using the original payment method where possible.
Non-Refundable Items
Certain items may not be non-refundable due to hygiene, customization, or usage reasons. Such items will be clearly stated on the product page.
Delivery Fees
Delivery fees are non-refundable unless the return is due to an error on our part.
Contact Us
For refund or return requests, please contact us:
Stelebo Online Stores
Address: No 22 Uduophori Street, Otovwodo, Ughelli, Delta State, Nigeria
Email: stelebostores@gmail.com
Phone: 09034772584